What is the difference between a haircut and a trim?
There is no difference between a trim and a haircut. When asked if they need a haircut with their color, some clients will respond “no, I just need a trim”. We know you hate to hear this, but a “trim” that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around. Bang trims are different. Bang trims really do take just a few minutes and are complimentary after your haircut.
How long will my hair color last?
If you use high quality products (shampoos, conditioners, and styling aids) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. That’s a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, how hot the water is and how much you’re in the sun. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair color will simply not last as long. A cheap non-color safe shampoo can strip red in one washing. You may think we’re saying that in order to get you to buy the better stuff here, but the higher detergent drugstore type shampoos will truly strip your color quickly. Also, conditioners with a high paraffin content will bind to your color and make it wash out more quickly.
What does corrective color mean?
We at Local Honey provide exceptional color correction services that emphasize restoring the health of damaged hair. What does it mean to need a corrective color? Merely that something has been done to your hair that makes it necessary to involve a colorist who is truly at the top of the profession. When your hair needs corrective coloring, you want somebody that’s seen it all, knows how to fix it, and isn’t going to make it worse. You also need someone that’s going to be absolutely honest about the results you can expect.
Like all of our services, corrective coloring is priced according to time. It typically takes longer because there are more steps involved, but some corrective color services can be done in the same amount of time as a normal color.
What is the difference between foiling and balayage?
We love hair color, and we know many, many different ways to take you from where you are to where you want to be. Sometimes that entails highlighting your hair by weaving it and wrapping it in foils. This allows the color to be very precise. Depending on how much of your hair is highlighted and how many foils are placed, you may receive a full or partial foil. Your stylist will discuss this with you.
Balayage is a technique in which color is literally painted onto the hair. It produces a more sun-kissed look, and the technique is used to create a more lived-in looking color. Again, a full or partial application may be necessary, depending on what you’re going for.
We think it’s great if you come in with ideas! Trust us, we’ll choose the method that is most suitable for you.
Why is there a range for color pricing?
There is a range of color pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes longer. It takes more individual foils, more brush strokes and more of everything else, which adds to the time. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more product we use on it, and hair color is the most expensive cost we incur outside of payroll. Your service provider may adjust the price up or down to account for the unique requirements of your hair. Upon request, a quote for your color service will be provided.
Why do stylists charge different prices for their services?
A stylist’s prices are based on their industry experience and the amount of advanced education they have obtained. In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable with.
I would like to try another service provider, but I don't want to offend my current one.
Each of our staff understands that as hard as they try, they will not be the right fit for every client. Our guest services staff frequently suggests other service providers when the requested one is busy, and all of our service providers are okay with that. Everyone here is pretty busy, so having a guest choose another staff member doesn’t have a big financial impact on anyone. You won’t hurt anyone’s feelings when you decide to make a change and in fact, we have guests that rotate who they see, just to mix it up. Sometimes a change is what you need, and we hope that when you do make a change, you make a change of service providers within our salon, and not a change of salons. So choose who you want and don’t worry about it. Your old stylist will still talk to you, smile at you and most definitely will not be offended.
What's your cancellation policy?
We fully appreciate the need for flexibility in our clients’ hectic schedules and respect how valuable their time is. We make every attempt to accommodate client schedules and would ask that you, as a client do the same. If you must reschedule or cancel your appointment, please notify us 24 hours in advance to avoid a 50% charge for these services. Local Honey may ask for prepayment after the second incident.
What if I'm late to my appointment?
We can usually make it work, but if you are more than fifteen minutes late, you may be asked to reschedule. Our service providers are scheduled with back to back appointments, which means if they start one guest late, every guest after that will be seen late. Sometimes we can catch up, sometimes we can’t, depending on what type of appointments are scheduled after yours and the availability of other staff to help. We make every effort to accommodate late clients, but if you are late, and starting your service late would result in us being late to every guest after you, you will be required to reschedule.
Can I bring my children?
Children are not allowed on the styling floor unless they are having a service performed, including infants in strollers or carriers. Don’t get the wrong idea – we love kids, but the salon is not a good place for them. The last thing we want is to drop a bowl of chemicals, a pair of scissors, or a hot flat iron into your baby’s lap. We will provide services to the children of our adult clients, and pricing for children’s services is generally below that of adults. However, if your child has a full head of thick hair they will be charged adult pricing, because the length of time it takes to perform the service is the same as for an adult.
What is your return policy on products?
Returns of unopened or defective products are never an issue. Defective products are products that don’t work because the bottle is leaking, the sprayer won’t spray, etc. Basically you can’t use it as intended. We will swap it out or refund it at your option. Returns of opened, unsaleable products you don’t like or would like to exchange for another product will be refunded within 14 days of purchase. After that, we will exchange it for another product.
What should I do if I'm not happy?
Please let us know. We need to know or we can’t do anything about it. We really go out of our way to make our guests happy and when someone isn’t, we will do what it takes to make the situation better. Most clients that aren’t happy tend to go away quietly, because they are afraid of the confrontation that might ensue if they express their concerns. Please believe us when we tell you that we consider it a favor when you tell us about something we didn’t do well. We will not be confrontational, we will not make you feel bad for saying what you feel. But you must please tell us.